SIHAF K-12 Learning Academy ("SIHAF," "we," "us," or "our") is committed to protecting your privacy and the privacy of the children and families we serve. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, programs, and services. By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you fill out contact forms, volunteer applications, or donation forms.
• Student Enrollment Information: Student name, date of birth, grade level, school, parent/guardian contact information, and academic background when enrolling a student in our programs.
• Donation Information: Name, billing address, email, and payment information when you make a charitable donation. Note: We do not store full credit card numbers on our servers.
• Volunteer Information: Background check information, employment history, references, and skill sets when you apply to volunteer.
• Communication Data: Content of messages you send to us via email, contact forms, or mail.
• Newsletter Subscriptions: Email address and communication preferences when you subscribe to our newsletter.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referring website URL
• Device type and operating system
• Cookie data and other tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Program Delivery: To enroll students, communicate with families, and provide educational services tailored to each student's needs.
• Volunteer Management: To process volunteer applications, conduct background checks, coordinate schedules, and communicate with volunteers.
• Donation Processing: To process charitable donations, issue tax receipts, and communicate with donors about their contributions and impact.
• Communications: To send newsletters, event invitations, program updates, and other organizational communications. You may opt out at any time.
• Legal Compliance: To comply with applicable federal, state, and local laws, regulations, and legal obligations.
• Website Improvement: To analyze website usage, improve user experience, and enhance our digital presence.
• Grant Reporting: Aggregate, anonymized data may be used in reports to funders and government agencies to demonstrate program impact.

3. How We Share Your Information

SIHAF K-12 Learning Academy does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us with operations, including email platforms, payment processors, background check providers, and IT services. These providers are contractually bound to protect your data.
• School Partners: With written parent/guardian consent, we may share relevant student academic information with partnering schools to coordinate support services.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or when necessary to protect the safety and rights of SIHAF, our students, or the public.
• Organizational Transfers: In the unlikely event of a merger, acquisition, or dissolution, personal data may be transferred in accordance with applicable law and this Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for data transmission, secure server storage, access controls and authentication, regular security audits, and staff training on data protection.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify affected individuals and relevant authorities as required by law.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. For full details, please see our Cookie Policy. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6. Children's Privacy (COPPA Compliance)

SIHAF K-12 Learning Academy is dedicated to protecting the privacy of minors. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA). For students enrolled in our programs:

• All student enrollment information is collected through parents/guardians, not directly from minor students through our website.
• We do not publish photographs, videos, or identifying information about enrolled students without explicit written consent from parents/guardians.
• Parents/guardians have the right to review, modify, or request deletion of their child's information at any time.
• If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately at edu@sihafk12learningacademy.site.

7. Your Rights & Choices

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Data Portability: Request that we provide your data in a portable, machine-readable format.

To exercise any of these rights, please contact us at edu@sihafk12learningacademy.site. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and external resources. SIHAF K-12 Learning Academy is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

9. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Student program records are typically retained for seven years following a student's last interaction with SIHAF. Donor records are retained permanently for nonprofit accounting and legal compliance purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our website or services following changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Organization: SIHAF K-12 Learning Academy
• Address: 350 Hearne Ave, Shreveport, LA 71103, United States
• Email: edu@sihafk12learningacademy.site
• EIN: 47-1775962

Welcome to the SIHAF K-12 Learning Academy website. These Terms and Conditions ("Terms") govern your access to and use of our website located at sihafk12learningacademy.site and all related services provided by SIHAF K-12 Learning Academy, a Louisiana nonprofit corporation and federally recognized 501(c)(3) organization (EIN: 47-1775962). By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age, or are accessing the site under the supervision of a parent or guardian. If you do not agree to these Terms, please discontinue use of our website immediately. These Terms apply to all visitors, users, donors, volunteers, and anyone else who accesses or uses our website.

2. Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website. Prohibited activities include:

• Transmitting any unlawful, harmful, threatening, abusive, harassing, or defamatory content
• Using the website to impersonate any person or entity, or to misrepresent your affiliation with any person or entity
• Attempting to gain unauthorized access to any portion of the website or any related systems
• Introducing any viruses, malware, or other harmful or disruptive code
• Scraping, crawling, or using automated tools to collect data from our website without our written consent
• Using content from our website for commercial purposes without prior written authorization

3. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of SIHAF K-12 Learning Academy or its content suppliers and is protected by United States and international copyright laws. You may view, print, and download content for personal, non-commercial use only. Any other use requires prior written consent from SIHAF K-12 Learning Academy.

4. Donations & Financial Transactions

All donations made through our website are voluntary charitable contributions. By making a donation, you acknowledge that:

• Donations are generally non-refundable except as provided in our Refund/Donation Policy
• SIHAF K-12 Learning Academy is a 501(c)(3) nonprofit organization and donations are tax-deductible to the extent permitted by law
• You are responsible for verifying the tax deductibility of your donation with your tax advisor
• Payment information is processed by our secure third-party payment processor and is not stored on our servers
• We will provide a donation acknowledgment letter for your records

5. Volunteer Participation

Volunteer opportunities offered through our website are subject to additional terms, requirements, and policies, including our Volunteer Agreement and Code of Conduct. All volunteers must complete orientation training and background checks before working with students. SIHAF reserves the right to decline or discontinue volunteer arrangements at any time.

6. Program Enrollment

Enrollment in our educational programs is subject to availability, eligibility requirements, and our program policies. SIHAF reserves the right to modify, suspend, or discontinue programs at any time. We will make reasonable efforts to notify enrolled families of any significant changes to programs.

7. Disclaimer of Warranties

This website is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SIHAF K-12 Learning Academy does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, SIHAF K-12 Learning Academy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, this website or our services. Our total liability for any claims arising from your use of this website shall not exceed the amount you donated to us in the twelve months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless SIHAF K-12 Learning Academy, its officers, directors, employees, volunteers, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from your violation of these Terms or your use of our website.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Caddo Parish, Louisiana.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

12. Contact

Questions about these Terms should be directed to: SIHAF K-12 Learning Academy, 350 Hearne Ave, Shreveport, LA 71103 | edu@sihafk12learningacademy.site | EIN: 47-1775962

This Cookie Policy explains how SIHAF K-12 Learning Academy ("SIHAF," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website. By continuing to browse our website, you consent to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferences, login status, and browsing behavior. Cookies make it possible for websites to function efficiently and provide a better user experience.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the website cannot function without them.

• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your session as you navigate our website.
• Security cookies: Used to authenticate users and prevent fraudulent use of accounts.
• Accessibility cookies: Remember your accessibility preferences such as font size and contrast settings.

2.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on each page, and any error messages. This information is used to improve the performance of our website. All data collected is aggregated and anonymous.

• Google Analytics: We use Google Analytics to understand website traffic and user behavior. Google Analytics collects anonymized data about page views, session duration, bounce rate, and geographic location.

2.3 Functionality Cookies

These cookies allow the website to remember choices you make (such as your language preference, dark/light mode selection, or donation form data) to provide a more personalized experience.

2.4 Marketing and Social Media Cookies

We may use cookies to deliver relevant social media content and to track the effectiveness of our communications. These cookies may be set by third-party social media platforms like Facebook and Instagram.

3. Cookie Duration

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period (ranging from 30 days to 2 years depending on the cookie)

4. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies (except strictly necessary cookies). You can manage your cookie preferences in the following ways:

• Browser Settings: Most browsers allow you to view, manage, and delete cookies through their settings menu. Common browsers include Chrome, Firefox, Safari, and Edge — each provides clear instructions for cookie management.
• Opt-Out Tools: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Please note that disabling certain cookies may impact the functionality of our website and your user experience.

5. Third-Party Cookies

Some cookies on our website are set by third-party services we use, including payment processors, social media platforms, and analytics providers. We do not control these third-party cookies and their use is governed by the respective third parties' privacy and cookie policies.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated date. Please check back periodically to stay informed.

7. Contact Us

If you have questions about our use of cookies, please contact us at: edu@sihafk12learningacademy.site | 350 Hearne Ave, Shreveport, LA 71103

SIHAF K-12 Learning Academy deeply values the generosity of every donor who supports our mission. This Refund and Donation Policy outlines the terms under which donations are made and the circumstances under which refunds may be considered.

1. General Donation Policy

All donations made to SIHAF K-12 Learning Academy are charitable contributions to a federally recognized 501(c)(3) nonprofit organization. As such:

• All donations are tax-deductible to the fullest extent permitted by law.
• Upon receipt of your donation, you will receive an official donation acknowledgment letter or email receipt for your tax records.
• Donations are applied to our programs and operations as directed by the donor (or where most needed if no direction is given).
• We are committed to using your gift wisely and in alignment with our mission. A minimum of 72% of every donated dollar goes directly to program delivery.

2. Non-Refundable Nature of Charitable Donations

In general, charitable donations to SIHAF K-12 Learning Academy are non-refundable. This is consistent with standard nonprofit practice and reflects the fact that donations are immediately deployed to support our programs and the students who depend on them.

By submitting a donation, you acknowledge that you are making a voluntary charitable contribution and that no goods or services are provided in exchange for your donation (unless otherwise specified, in which case only the excess amount above the fair market value of those goods/services is deductible).

3. Exceptions — When Refunds May Be Considered

We recognize that errors can occur. SIHAF K-12 Learning Academy may consider refund requests under the following limited circumstances:

• Duplicate Transactions: If you accidentally made the same donation more than once in error, we will refund the duplicate charge upon verification.
• Incorrect Amount: If you donated an amount significantly different from your intention due to a technical error, please contact us within 30 days of the transaction date.
• Fraudulent Transactions: If your payment method was used without your authorization to make a donation, contact us and your financial institution immediately. We will cooperate fully with fraud investigations.
• Processing Errors: If a technical or processing error resulted in an unintended charge, we will investigate and provide a remedy within 14 business days.

To request a refund under any of these circumstances, please contact us at edu@sihafk12learningacademy.site within 30 days of the original transaction. Include your name, donation date, amount, and a brief description of the issue. We will respond within 5 business days.

4. Recurring Donations

If you set up a recurring (monthly or annual) donation:

• You may cancel your recurring gift at any time by contacting us at edu@sihafk12learningacademy.site or by logging into your donor account if applicable.
• Cancellation requests should be made at least 5 business days before the next scheduled charge to ensure the upcoming payment is not processed.
• Payments already processed before cancellation are generally non-refundable per our general donation policy.
• We will confirm your cancellation in writing within 3 business days.

5. In-Kind Donations

Non-monetary (in-kind) donations such as supplies, equipment, books, or other materials are accepted at the sole discretion of SIHAF K-12 Learning Academy. In-kind donations cannot be returned once accepted. Donors are responsible for obtaining their own independent appraisal for tax deduction purposes if the in-kind gift exceeds $500.

6. Donor-Designated Funds

If you designate your donation for a specific program and that program is discontinued or modified, SIHAF K-12 Learning Academy will make a good-faith effort to apply your gift to the most closely related active program. If you have concerns about how a designated gift was applied, please contact us within 60 days.

7. Contact for Donation Inquiries

For all donation-related questions, including refund requests, receipts, or recurring gift changes, please contact: edu@sihafk12learningacademy.site | 350 Hearne Ave, Shreveport, LA 71103 | EIN: 47-1775962

SIHAF K-12 Learning Academy is committed to ensuring digital accessibility for people of all abilities, including people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.

1. Our Commitment

SIHAF K-12 Learning Academy believes that every person — regardless of ability, disability, age, or technological proficiency — deserves equal access to information about our programs, services, and mission. We are actively working to make our website accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C).

2. Conformance Status

We aim to conform to WCAG 2.1 Level AA standards. Our ongoing efforts include:

• Text Alternatives: Providing meaningful alt text for all images, icons, and non-text content.
• Color Contrast: Ensuring sufficient color contrast ratios between text and backgrounds throughout the site.
• Keyboard Navigation: Ensuring all functionality is accessible via keyboard navigation without requiring a mouse.
• Readable Fonts: Using legible, scalable fonts that remain readable when zoomed or enlarged.
• Clear Headings: Organizing content with logical heading hierarchies for screen reader users.
• Form Labels: Providing clear labels and error messages for all form fields.
• Language Declaration: Properly declaring the language of our web pages for assistive technology.
• Focus Indicators: Maintaining visible focus indicators for keyboard users navigating through interactive elements.

3. Assistive Technology Compatibility

Our website is designed and tested for compatibility with the following assistive technologies:

• Screen readers including JAWS, NVDA, and VoiceOver
• Voice recognition software such as Dragon NaturallySpeaking
• Screen magnification software
• Alternative input devices including keyboard-only navigation
• High contrast display modes

4. Known Limitations

While we strive for full accessibility, some content may not yet fully conform to WCAG 2.1 Level AA. Known areas we are actively working to improve include:

• Some older PDF documents may not be fully accessible to screen readers. We are working to remediate or replace these documents.
• Some embedded third-party content (such as maps and social media feeds) may not be fully controlled by us and may have their own accessibility limitations.
• Videos and multimedia content are being progressively updated to include captions and transcripts.

5. Accessibility Features of Our Website

• 🌙 Dark Mode: Toggle dark mode for reduced eye strain using the moon icon in the navigation bar.
• 🔍 Scalable Text: All text can be enlarged using browser zoom functions without loss of content or functionality.
• ⌨️ Keyboard Accessible: All major features of our website are navigable via keyboard.
• 📱 Mobile Responsive: Our website is fully responsive and accessible on all devices and screen sizes.

6. Feedback & Contact

We welcome your feedback on the accessibility of our website. If you experience any barriers, have difficulty accessing any content, or need information in an alternative format, please contact us:

• Email: edu@sihafk12learningacademy.site
• Mail: 350 Hearne Ave, Shreveport, LA 71103, United States

We will make every effort to respond to your accessibility inquiry within 5 business days and to address any concerns as quickly as possible.

7. Formal Complaints

If you are not satisfied with our response to your accessibility complaint, you have the right to contact the relevant enforcement authority. In the United States, accessibility complaints related to organizations receiving federal funding may be directed to the U.S. Department of Education's Office for Civil Rights.

8. Assessment Approach

SIHAF K-12 Learning Academy assesses the accessibility of our website through:

• Self-evaluation by our web development and communications teams
• Regular testing using automated accessibility tools
• User feedback from individuals with disabilities
• Periodic third-party accessibility audits

This statement was last reviewed and updated on March 1, 2025. We are committed to ongoing improvement and will update this statement as we make progress toward full accessibility compliance.